Want Better Email Re...

In everyday life, most people don’t want to be bothered late at night. But the opposite seems to be true when it comes to email. According to a Q4 2012 analysis by Experian CheetahMail of its North American clients’ email campaigns, emails sent late at night outperformed emails sent any other...

GDS hotel bookings o...

he global hotel industry delivered another solid performance in February 2013, according to Pegasus Solutions. Global bookings and rates in the month rivaled or outperformed February 2012, and year-to-date bookings for both the leisure and corporate channels surpassed prior years through...

Learn How to Optimiz...

The rise of smartphone and tablet usage has given way to an undeniable truth: The internet is mobile. This shift has led to a simple reality for hotels in their efforts to attract more guests. A mobile optimized presence is no longer an option for hotels; it’s an absolute necessity. Download...

Forget about hotel a...

Hotels used to try to keep guests indoors at their bars, restaurants and spas. Now they’re dragging them outside. Hotels are taking their concierge role to a new level, offering tailored experiences that expose guests to the history, foods and attractions of the community surrounding...

Hotels, airline deva...

For frequent flyers and business travelers, the last few weeks have brought discouraging news. Amid ever-increasing belt-tightening trends, several hotel chains and a major airline have decided to scale back on customer loyalty programs, sparking anger among many customers. “The broad point...

Certificate in Hotel...

Hospitality managers are charged with making strategic and proactive decisions to increase occupancy rates and total revenue for their properties. Applying a systematic process to such decision-making can increase their success. This five-course certificate series in hotel revenue management,...

Property staff can e...

GLOBAL REPORT—As hoteliers increase their sales focus on direct bookings, many are relying on rank-and-file employees, such as front-desk staff and reservations agents, to accomplish that goal. “We have always encouraged our employees, and especially front-desk people, to motivate...

Hoteliers balance fo...

REPORT FROM THE U.S.—Jonathan Crellin is proud of the Boston Harbor Hotel’s 5-star status. Awarded by Forbes Travel Guide, the badge of success required years of determination and diligence to achieve—a conscious effort to satisfy the critical eye of an anonymous evaluator who grades more...

HRS adds 250,000 hot...

GetThere entered a distribution agreement with HRS, Germans leading corporate hotel provider. Hotels affiliated to HRS will be available by the end of April to GetThere’s global corporate customers no matter what global distribution system they use. HRS, the leading German hotel portal...

Is Your Booking Engi...

October 23, 2012 By: Drew Rosser, Vice President of Enterprise Sales at Sceptre Hospitality Resources The overriding goal is a satisfying user experience.  However, any hotel or hotel chain must first ensure that the booking engine not only reflects the proper image of the property but allows...

Google sells Frommer...

Arthur Frommer, the avuncular, erudite travel icon who 57 years ago inspired a generation of cost-conscious Americans to pack their bags withEurope on 5 Dollars a Day, is taking back control of his travel guidebook brand from Google and intends to resume publishing Frommer guidebooks....