Hospitality managers are charged with making strategic and proactive decisions to increase occupancy rates and total revenue for their properties. Applying a systematic process to such decision-making can increase their success. This five-course certificate series in hotel revenue management,...

GLOBAL REPORT—As hoteliers increase their sales focus on direct bookings, many are relying on rank-and-file employees, such as front-desk staff and reservations agents, to accomplish that goal. “We have always encouraged our employees, and especially front-desk people, to motivate...

REPORT FROM THE U.S.—Jonathan Crellin is proud of the Boston Harbor Hotel’s 5-star status. Awarded by Forbes Travel Guide, the badge of success required years of determination and diligence to achieve—a conscious effort to satisfy the critical eye of an anonymous evaluator who grades more...

GetThere entered a distribution agreement with HRS, Germans leading corporate hotel provider. Hotels affiliated to HRS will be available by the end of April to GetThere’s global corporate customers no matter what global distribution system they use. HRS, the leading German hotel portal...

October 23, 2012 By: Drew Rosser, Vice President of Enterprise Sales at Sceptre Hospitality Resources The overriding goal is a satisfying user experience.  However, any hotel or hotel chain must first ensure that the booking engine not only reflects the proper image of the property but allows...

Arthur Frommer, the avuncular, erudite travel icon who 57 years ago inspired a generation of cost-conscious Americans to pack their bags withEurope on 5 Dollars a Day, is taking back control of his travel guidebook brand from Google and intends to resume publishing Frommer guidebooks....